Frequently Asked Questions
Q: Do you work with clients outside of Atlanta, GA?
A: Absolutely! For clients who cannot connect in person, we can use different methods to collect your measurements: 1) Provide a step by step measurement guide. 2) Connect for a video measurement session. 3) Send us one of your best fitting suits to utilize, along with your photo and fit preference.
Q: Can you make clothes for women?
A: Yes, our master tailors can create suits, blouses, pencil skirts, jeans, and overcoats for our female clients. We can also produce slippers, shoes and boots; as well as travel bags for women.
Q: Do you offer gift certificates?
A: Yes, You can purchase in exact dollar amounts, or for specific pieces.
Q: What is your policy on alterations?
A: Bespokuture covers all alterations needed after the 2nd or final fitting. We take care of all updates to the garment within a 30 day period.
Q: Are your suits constructed using fusing, half canvassing or full canvassing?
A: We craft all of our suits using a fully handmade full canvas construction.
Q: It sounds like you guys can do everything! Is that true?
A: Well, we’re almost there! The only pieces we do not craft are formal gowns and riding boots.
Q: Do you craft pieces for larger men and women?
A: We do indeed! It’s all custom crafted, so we can provide pieces for individuals of all body shapes and sizes.
Q: Do you rent tuxedos?
A: No, all of our garments are custom crafted from scratch
Q: What is your Cancellation & Refund policy?
A: Both parties understand that the Client or Bespokuture may cancel the service at any time if, for any reason, the relationship is deemed unsatisfactory by either party. Upon written or verbal cancellation, Client is responsible for payment for all expenses incurred and any work done towards the completion of the project based on the percentage of the project completed. The project completion percentage shall be determined solely by Bespokuture and according to its discretion. Should Client cancel the project following its completion, Client is responsible for full payment plus all expenses incurred.
Q: What is your policy on Returns?
A: Our products are custom-made. As such, Bespokuture does not accept returns and there are no refunds for completed projects. Notwithstanding the foregoing, Bespokuture will make alterations to achieve the correct fit on a one-time basis within fifteen (15) days of Client’s receipt of completed projects.